2019 Participant Survey Results
The 2019 Lifetime Support Scheme (LSS) Participant Survey and analysis conducted by researchers at the University of South Australia showed that the Scheme is having a positive impact on participants’ health, wellbeing and quality of life.
The survey identified that 93% of participants responding to the 2019 Participant Survey are “very satisfied” or “satisfied” with overall LSS services.
The survey is open to participants who have been in the Scheme for more than six months. It provides direct feedback and opinions from participants and their families which helps to identify opportunities for continuous service improvement.
The survey highlighted key areas for improvement and actions have been taken to address the learnings. In response to feedback received by participants, we have developed a new Feedback and Incident Review (FAIR) Framework to guide how we manage and review feedback, incidents, complaints, disputes and reviews.
Thanks to everyone who contributed to the survey. We value the perspectives and experience of participants and family members which will shape the future direction of the Scheme.
Participation Feedback 2018
For the past three years, the LSA has commissioned the University of South Australia to conduct a Participant Survey to measure participant satisfaction with the Lifetime Support Scheme services. This is part of the LSA’s best-practice approach to engagement with people who are in the LSS.
The results are in and 98% of participants who responded to the survey are overwhelmingly satisfied with the services provided through the Scheme.
The survey is open to participants who have been in the Scheme for more than six months, along with their families, and provides an opportunity to identify strengths and opportunities for improvement across the range of services delivered. In this most recent survey, participants continue to be very satisfied with their Service Planners, and agree that the Scheme has a positive impact on their health, wellbeing, family and quality of life.
The feedback contribution of participants and their families is invaluable and has helped identify four key areas for service improvement, which informed an action plan for the year ahead. Initiatives from the action plan will ensure participants continue to receive person-centred, high-quality care in the management of lifelong disabilities and improved outcomes.
Participant Feedback 2017
The Lifetime Support Scheme has a very positive impact on participants’ health, wellbeing, family and lives.
The 2017 participant survey was undertaken by the University of South Australia. Participants who had been in the Scheme for greater than six months were invited to take part. Thank you to all participants who contributed, your assistance is greatly appreciated and critical to the ongoing improvement and success of the Scheme.
98% of participants are overwhelmingly satisfied with the Scheme, with participants commonly saying they:
- Are supported to meet goals and experienced shared decision making.
- Have adequate information and support to meet their needs.
- Value the flexible and participant – centered team approach.
- Value the role of the LSA’s service planners, their regular contact and proactive approach.
Participant Feedback 2016
In late 2016 the first participant survey was undertaken by the University of South Australia. Participants who had been in the Scheme for greater than 6 months were invited to take part. Thank you so much to all participants who contributed, your assistance is greatly appreciated and critical to the ongoing improvement and success of the Scheme.
What participants consistently said about the Scheme:
- Flexible and participant-centred.
- Shared decision-making between them and their service planner.
- Issues are resolved to their satisfaction.
- Very positive impact on their health and well-being.