Disputes & Expert Review
If you disagree with our assessment for treatment, care and support needs, you are entitled to lodge a dispute.
Our Service Planners always take a person-centred approach to ensure you have control to make decisions that best benefit your life. If you have questions or concerns about the plan for your treatment, care and support, we encourage you to talk with your service planner – they want to help you meet your life goals.
If there are circumstances where you are not comfortable raising issues regarding your treatment and care with your service planner, we have clear processes in place for having your plan reassessed should you wish, as well as a process for making complaints.
As a part of our process for managing disputes, we have an expert review panel comprised of medical experts who can review decisions if you request.
We can also engage independent assessors to provide advice on unique cases should it be required.
There may be times when you need assistance from an independent advocate who can ensure your views are heard, respected and acted on.
Our Service Planners ensure that our participants receive the most appropriate treatment, care and support, but you can also get advice from an independent advocate to support you and to protect your interests.
If you require the services of an independent advocate to help you deal with particular issues, you can get more information about advocacy services in South Australia by reading our information sheet.