You might be thinking about the possible impact of the Coronavirus (COVID-19) on you and your family. Please be assured that supporting you during this challenging time remains our highest priority.
We are in are contact with service providers to ensure that services continue wherever possible and that strict infection control procedures are followed.
We will also continue to monitor the information provided by the Government to ensure we have the best response in place to help keep people safe and healthy.
How will the ways of working with you change?
To limit the risk of exposure to and the spread of the Coronavirus, most of our staff are working from home. Anyone who has recently returned from interstate or overseas will be in self-isolation for two weeks.
While we have limited the number of face-to face meetings, we can still stay in touch with you via phone and email to ensure that service delivery continues.
What should I do if I feel unwell?
If you start feeling unwell or are worried that you might have been exposed to the Coronavirus, please call your Doctor or the Coronavirus Health Information Line on 1800 020 080.
If you test positive to the Coronavirus, please urgently contact your Service Planner.
- You are at risk
- You need to self-isolate
- You want to learn how to protect yourself.
SA Health have developed a simple flowchart which provides important information about what you should do if you are at risk or worried about exposure.
The Australian Federation of Disability Organisations also provides an easy guide to understand the Coronavirus.
Can I stop doing rehabilitation so I can stay safe from the Coronavirus?
It’s a good idea to discuss your treatment and support with your Service Planner or LSA service provider (e.g. Attendant Care Agency or OT/Physio/Speech Therapist etc).
You can talk about the treatment that is essential right now and agree on a plan that keeps you safe and healthy.
What if my medication and supplies have run out?
It’s best to plan now. Get the supplies that you need to manage your health but please be considerate to others by just getting what you need.
If your pharmacy or supplier is out of stock, fill your prescription at another pharmacy and we will reimburse you. Just make sure that you keep your receipt.
What if I need to buy groceries?
Please check with your local supermarket to see if they provide a home delivery service. If you need help to place an order, you can ask your support worker, family or Service Planner to assist.
My support worker didn’t show up. What should I do?
We are working closely with the service providers who support you to ensure that their Coronavirus response plans have been activated. The service providers will let us know if they are having any issues that could impact service delivery.
Have a think about who else might be able to help you.
- Call the service provider and ask for help
- Talk to your family and friends
- Talk to your Service Planner
My family usually look after me but they can’t because of the Coronavirus. What should I do?
Perhaps your family are in self-isolation or are finding it difficult to give you the care you need right now. Call your Service Planner and we will help.
I’m starting to get worried. Who can I talk to?
It’s an overwhelming and uncertain time with the Coronavirus which means that it can be stressful. Remember that we are all in this together and there are some good organisations with tools to help:
We are here to help
Your Service Planner will stay in touch with you. As always, if you have any questions or concerns, please contact your Service Planner or you can provide feedback via the LSA website.