The Lifetime Support Authority (LSA) is committed to providing a high quality service. Your feedback plays an important role in helping us to monitor, evaluate and improve our service.
If you would like to send a complaint, feedback, or compliment:
LSA Complaints Process
We know things don’t always go the way they should. When you raise an issue with us, we’ll address it as quickly as possible. In the event it takes longer to review and respond to your concerns, we’ll be sure to keep you regularly updated.
Can I get help making the complaint?
Yes. You may be able to get an advocate to help you with your complaint.
For information on advocates, please click here to download the information sheet.
What if I am not satisfied with the result?
A member of the LSA Quality and Safety team will be in contact with you in relation to your complaint.
If you feel your complaint was not adequately or fairly dealt with, you may ask for a review.
If you are still unhappy with the resolution of your complaint, you may refer it to the SA Ombudsman by toll-free call on 1800 182 150 or (08) 8226 8699 or online at www.ombudsman.sa.gov.au.
Information for Service Providers
The Lifetime Support Authority (LSA) is committed to managing and responding to all feedback, complaints and incidents involving Lifetime Support Scheme (LSS) participants quickly and effectively. Service providers can obtain information regarding the LSA’s expectation in managing feedback, complaints and incidents in the Guidelines below:
Guidelines for managing incidents involving Lifetime Support Scheme participants
Guidelines for managing complaints involving Lifetime Support Scheme participants
Incidents must be reported to the LSA within one day of the incident occurring. These should be reported by service providers using the Incident Reporting Form and sent to LSAFeedback@sa.gov.au
Incident Reporting Form
Notification of COVID-19 Event Form