The principles of our scheme drive everything we do at the LSA, to ensure we provide the very best treatment, care and support to participants.
One of the principles is that we take a “person-centered approach” to everything we do, so that participants and their families can be actively involved in decision making and have choice and control of the services and support they receive.
We focus on communication to help us do this and we are always thinking of new ways to communicate with our participants and encourage feedback. To do this better we trying different ways to involve and listen to participants, including a Survey, regular Forums and a new Participant Reference Group.
We held our second Participant Forum in May with a great turnout. Disability, Recreation & Sport SA came along and discussed fun activities and sporting options available for people living with a disability. LSA participant, Richard Davies also spoke to the group about his involvement in the ‘Determined to Dive’ program, encouraging others to become involved in this exciting program. Participants who came told us that the day was a real success despite the unpleasant weather and participants and their families were able to talk with us on a range of matters, and to also meet and chat with other participants.
The Participant Survey is due to commence in the next month and will be undertaken by researchers from the University of South Australia. Through the Survey, participants can provide in-depth, confidential information to help us continue to deliver services which best meet the needs of participants.
In addition, the newly formed Participant Reference Group, has been set up for participants and family representatives to have the opportunity to be directly and actively involved in reviewing our policies and processes.
We always appreciate feedback and were particularly grateful to receive a response from the daughter of one our participants, John Stone, who praised Elissa, his service planner, and said “You have made a terrible situation bearable and have taken a heavy load off my mum’s shoulders.”
Our goal, in providing services is not only about ensuring our participants receive the very best treatment and care, but also to support their families and carers.
We are also excited about our third International Day of People with Disability event, ‘Celebrate on the Square’, for which we are again partnering with Brain Injury SA and ParaQuad SA. The celebration will be held on Friday 2 December in Victoria Square. Gill Hicks and Rachael Leahcar will headline the event and there will also be food, music and other entertainment. We hope you will join us for this very special event.
Lifetime Support Authority
Subscribe to LSS News
This article was featured in the July 2016 Edition of LSS News. The LSS Update is a quarterly enewsletter from Lois and the LSA team.