For the past three years, the LSA has commissioned the University of South Australia to conduct a Participant Survey to measure participant satisfaction with the Lifetime Support Scheme services. This is part of the LSA’s best-practice approach to engagement with people who are in the LSS.
The results are in and 98% of participants who responded to the survey are overwhelmingly satisfied with the services provided through the Scheme.
The survey is open to participants who have been in the Scheme for more than six months, along with their families, and provides an opportunity to identify strengths and opportunities for improvement across the range of services delivered. In this most recent survey, participants continue to be very satisfied with their Service Planners, and agree that the Scheme has a positive impact on their health, wellbeing, family and quality of life.
The feedback contribution of participants and their families is invaluable and has helped identify five key areas for service improvement, which will inform an action plan for the year ahead. Initiatives from the action plan will ensure participants continue to receive person-centred, high-quality care in the management of lifelong disabilities and improved outcomes.
Stay tuned for more information.